Service means carrying out scheduled Service/maintenance jobs over vehicles for obtaining optimum performance, reliability and longer life. Jobs of minor repairs/major repairs/overhauling either on chargeable basis or on free of cost (as per OEMs’ warranty policies, if the vehicle is under warranty period). Repair of body and other aggregates caused by accident are also undertaken.
Generally, there are two occupations in Service-
- Vehicle Mechanical/ Electrical repair/Body Repair and Painting (Technical Service and Repairs)
- Spare Parts Operation
Role wise functions in the Auto Workshop
Technical Support
- Automotive Washer - Washing scrubbing and polishing the vehicle exterior and cleaning interiors
- Automotive Service Technician - Carrying out Scheduled Servicing jobs like change of lubricants/cleaning or replacing filters/minor adjustments and repairing the mechanical and Electrical aggregates of the vehicle as per the job card-
- Automotive AC Technicians - Repairing of Engine/Brake/Clutch/AC
- Lead Technician - Carrying out diagnosing of the faults and carrying out major repairs/overhauling of aggregates
- Master Technician - Carrying advanced diagnosis and repairs (Mechanical and Electrical) and imparting training to other technicians
- Automotive Electrician - Specialized repairing in electrical and electronics systems
- Auto Body Repair Technician/Denter - Repairing the body and frame of a vehicle due to major/ minor accidents
- Auto Paint Assistant - Applying paint and other coatings over vehicle body
- Automotive Service Quality Controller - Inspection during the repairs and Inspection of vehicle after servicing /repairs
Service Support
- Tele-caller or Customer relationship Executive - Giving appointment to the customers for Service/repairs
- Service Advisor- Assigning jobs to the concerned Technicians and overseeing the repair & maintenance jobs. Receiving customer and Vehicle and opening job card (Vehicle details and condition/jobs to be done/estimated time and cost of vehicle repair/service) after inspection and road test by Service Advisor and possibly along with the customer
- Spare Parts Operations In-charge - Managing overall spare parts department
- Warranty In-charge - Management of warranty claims and spare parts replaced under warranty
- Workshop Manager - Overall management of a workshop
ORGANIZATION CHART
Source: EY analysis
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AUTOMOTIVE SERVICE
Education and Experience criteria of Service shown below
S.No. SKILLS JOB ROLES NSQF LEVEL EDUCATION QUALIFICATION LOCATIONS MIN EXPERIENCE (Years) EXPECTED SALARY (INR.) 1 Service Automotive Washer Level 2 5th Pan India Not Required 5000-8000 2 Service Auto Spare Parts Operations Assistant Level 3 8th Pan India Not Required 5000-8000 3 Service Two- Wheeler Automotive Service Assistant Level 3 8th Pan India Not Required 5000-8000 4 Service Four- Wheeler Automotive Service Assistant Level 3 8th Pan India Not Required 5000-8000 5 Service Auto Paint Repair Assistant Level 3 8th Pan India Not Required 5000-8000 6 Service Auto Body Repair Assistant Level 3 8th Pan India Not Required 8000-10000 7 Service Two Wheeler Automotive Service Technician Level 4 10th Pan India Not Required 7000-10000 8 Service Four Wheeler Automotive Service Technician Level 4 10th Pan India Not Required 7000-10000 9 Service Two Wheeler Automotive Service Technician Level 4 10th Pan India Not Required 7000-10000 10 Service Automotive Electrician Level 4 10th Pan India Not Required 5000-10000 11 Service Auto Body Repair Technician Level 4 10th Pan India Not Required 5000-10000 12 Service Auto Body Paint Technician Level 4 10th Pan India Not Required 5000-10000 13 Service Automotive Accessory Fitter Level 4 10th Pan India Not Required 5000-10000 14 Service Automotive AC Technician Level 4 10th Pan India Not Required 9000-11000 15 Service Auto Body Repair Welder Level 4 10th Pan India Not Required 8000-10000 16 Service Two Wheeler Service Lead Technician Level 5 10th Pan India Not Required 9000-14000 17 Service Four Wheeler Service Lead Technician Level 5 10th Pan India Not Required 9000-14000 18 Service Auto Spare Parts Operations Lead Level 5 12th Pan India 3-5 years 15000-25000 19 Service Automotive Service Quality Controller Level 6 10th Pan India 5-10 Years 8000-15000 20 Service Two Wheeler Service Master Technician Level 6 10th Pan India 3-5 years 14000-20000 21 Service Four Wheeler Service Master Technician Level 6 10th Pan India 3-5 years 14000-20000 22 Service Auto Part Warranty In charge Level 6 10th Pan India 5-10 Years 10000-18000 23 Service Automotive Service Advisor Level 6 12th Pan India 3-5 years 8000-15000 24 Service Automotive Service Trainer Level 7 12th Pan India 3-5 years 15000-40000 25 Service Automotive Service Manager Level 7 12th Pan India 5-10 Years 15000-40000 26 Service Auto Body Shop Manager Level 7 12th Pan India 5-10 Years 15000-40000 27 Service Auto Spare Parts Operation Manager Level 7 12th Pan India 5-10 Years 15000-40000 28 Service Automotive Workshop Manager Level 7 12th Pan India 5-10 Years 15000-40000 ENTREPRENUERSHIP OPPORTUNITIES
- Can open Training Centre of Automotive Service
- Can open Automobile Workshop- Body shop/Parts/Repair
- Can Open Spare Parts Shop
- Can be a Service Trainer
Service Career Progression