Category : Sample_Showroom host
1
Identify a conflict resolution technique that aims to reach a solution on discussing the problem.
Withdrawing
Collaborating
Reconciling
Competing
Null
Collaborating
2
Identify the correct statement(s) from the following while assisting in the sales process. Statement I:Provide basic information and fill personal details of customer in prescribed format Statement II: Greet the customer and leave me alone in the waiting area
Both Statement I and Statement II
Statement I
Statement II
Neither Statement I nor Statement II
Null
Statement I
3
If you found that a customer is asking for a sales professional for car purchase and he/she is absent on that day. What actions should you take?
Inform the reporting team leader and ask for assistance
Ask the customer to visit later
Ignore the concern/issue
Call and inform the Sales professional
Null
Inform the reporting team leader and ask for assistance
4
If you need to follow-up with a client over a Telephone call. How will you end the call?
Greet the customer
Say Thankyou for giving time
Hang up
Say good bye
Null
Say Thankyou for giving time
5
One of your colleagues has sent incorrect sales information to the backend sales office. What will you do in this situation?
Scold him/her for careless attitude
Ignore the concern/issue
Wait for the senior authorities to discover the same
Ask him/her to connect with the customer again for retrieving the correct details
Null
Ask him/her to connect with the customer again for retrieving the correct details
6
One of your colleagues has sent incorrect sales information to the backend sales office. What will you do in this situation? 1. Inform the respective team leader 2. Report complain to General Manager 3. Ask the Sales professional to re-connect with the office team with correct information 4. Leave it unattendent
Only 1
Only 2
Only 3
Only 1 and 3
Null
Only 1 and 3
7
State whether the given statement is True or False. Customer feedback related to product content and pricing should be conveyed to the Logistics team.
TRUE
FALSE
Null
FALSE
8
State whether the given statement is True or False. To enhance OEM product sales, a Showroom Host should actively participate in organizing promotional events for the client.
TRUE
FALSE
Null
TRUE
9
What all information to be carried on to Sales Executive on speaking to prospective customer? 1. Contact details 2. Address 3. Banking information 4. Customer Requirment
2 and 3
Only 3
1,2 and 4
only 4
Null
1,2 and 4
10
While communicating with a sales prospect over a call, he/she asks for on-road price of a vehicle which you are not aware. What will you do in this situation?
Disconnect the call
Ask the prospect to call some other sales representative
Seek guidance from the senior to assist the sales prospect with the query
Quote any random price to him/her
Null
Seek guidance from the senior to assist the sales prospect with the query
